Shipping policy
Shipping Destinations
We offer shipping to the United States.
We provide shipping to the United States, United Kingdom, Canada and the European Union. Shipping is not available to Alaska, Hawaii, U.S. territories, P.O. boxes or military addresses.
If your destination is unavailable at checkout, please contact support@tryhealthies.com before placing an order.
Shipping Costs
Standard shipping is free on all US orders, including our one, two and three pack options.
Any additional shipping service and its price will be displayed at checkout before payment.
Order Processing
Orders are prepared for dispatch within 2 business days after successful payment.
Business days are Monday through Friday, excluding applicable public holidays. Orders placed during weekends or holidays begin processing on the next business day.
Processing time is separate from the carrier’s delivery time.
Estimated Delivery
Estimated US delivery is 5 to 7 business days.
Where available, your estimated delivery dates will appear at checkout. Delivery estimates may be affected by weather, carrier delays, holidays or address issues.
If your order has not arrived by the end of its estimated delivery window, contact support@tryhealthies.com so we can investigate.
Tracking Your Order
Once your order is dispatched, we will send a shipping confirmation with tracking information to the email address used at checkout.
Tracking may take time to update after the carrier receives your package. Check your spam or junk folder if you cannot find the confirmation.
Subscription Deliveries
Subscription orders are generated according to the billing and delivery frequency selected when you subscribe.
Update your delivery address or request subscription changes before your next renewal. Changes requested after payment or dispatch may not apply to the order already being processed.
Subscription offers carrying a two-purchase minimum are subject to the commitment disclosed when you subscribe. Please see our Return & Refund Policy for details.
Address Changes
Please check your shipping address carefully before placing your order.
If you notice an error, email support@tryhealthies.com immediately with your order number and corrected address. We will attempt to update the address before dispatch, but cannot guarantee changes once an order is being fulfilled or has shipped.
If a package is returned as undeliverable, we will contact you to discuss the next steps and disclose any proposed reshipping charge before proceeding.
Missing or Delivered-but-Not-Received Orders
If tracking shows delivery but you cannot locate your package:
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Check your mailbox, delivery location and any safe places around your property.
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Ask other members of your household or building reception.
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Contact us with your order number and tracking information.
We will investigate with the carrier and explain the available resolution. A delivery scan alone will not prevent us from reviewing your claim.
Damaged or Incorrect Deliveries
If your order arrives damaged or contains an incorrect item, contact support@tryhealthies.com promptly.
Include your order number and photographs of the item and packaging where possible. We will review the issue and arrange an appropriate replacement or refund.
Taxes and International Charges
Any applicable tax collected by our store is shown at checkout before payment.
Free E-Book
Orders advertised with a free exclusive e-book include a digital copy. The e-book does not require physical shipping.
If you cannot access your e-book, contact support@tryhealthies.com with your order number.
Contact
For shipping questions, contact:
BlackRoseVale Customer Support
Email: support@tryhealthies.com
Website: tryhealthies.com