Terms of service

Last updated: 7 October 2026

Overview

Welcome to BlackRoseVale. Throughout these Terms, “we,” “us” and “our” refer to BlackRoseVale, a business based in the United Kingdom operating through tryhealthies.com.

We provide this website, online store, products, information and related services collectively referred to as the “Services.” Our store is powered by Shopify.

These Terms of Service, together with the policies referenced below, explain the conditions that apply when you access our website, place an order or use our Services.

Please read these Terms carefully. By using the Services, you agree to these Terms. Our handling of personal information is described in our Privacy Policy.

Nothing in these Terms excludes or limits your rights under applicable consumer law.

Section 1 — Access and Accounts

You must be of legal age to enter into a purchase contract in your place of residence.

You agree to provide accurate, complete and current information when creating an account or placing an order, including your contact, billing and delivery details.

You are responsible for keeping your account credentials secure. Contact us promptly if you believe someone has accessed your account without permission.

You may not sell, transfer or assign your account to another person.

Section 2 — Our Products

BlackRoseVale sells dietary supplements, including Black Garlic Extract softgels.

We aim to describe and display our products accurately. Colours, packaging appearance and image proportions may vary depending on your device and display settings. These variations do not affect your right to receive products that match their description.

We may update product descriptions, packaging or availability. Material product changes will not retrospectively alter an accepted order without your agreement.

We may limit purchase quantities where reasonably necessary to manage availability or prevent unauthorised resale.

Supplement Information

Our supplements are not intended to diagnose, treat, cure or prevent disease. Website information and any accompanying e-book are for general educational purposes and are not personalised medical advice.

Follow the directions and warnings on the product label. Do not exceed the recommended serving unless advised by a qualified healthcare professional.

Consult a qualified healthcare professional before use if you take medication, have a medical condition, are pregnant or breastfeeding, or have concerns about suitability.

Do not stop or change prescribed medication because of information on our website or use of our products.

Individual experiences may vary. Our money-back guarantee is a refund promise under the applicable policy, rather than a guarantee of a specific health outcome.

Section 3 — Orders

Placing an order constitutes an offer to purchase the products selected.

We will confirm receipt of your order by email. Acceptance occurs when we send confirmation that your order has been accepted or dispatched.

Payment must be successfully authorised before fulfilment. If we cannot accept an order, we will notify you and refund any payment collected for that order.

We may decline or cancel an order for a legitimate reason, including unavailable stock, suspected fraud, a payment failure or a material pricing error. Where an error affects your order, we will explain the issue and, where appropriate, give you the option to proceed with corrected details.

Contact us promptly if you need to change or cancel an order. We cannot guarantee changes once fulfilment or dispatch has begun. This does not affect statutory cancellation or return rights.

Purchases are intended for personal or household use unless we agree otherwise in writing.

Section 4 — Prices, Payments and Subscriptions

Prices and Payments

The applicable product price, currency, discounts, shipping charges and any taxes collected by us will be displayed before you submit payment.

We may change prices and promotions for future purchases. Changes do not retrospectively affect an accepted order.

Promotional conditions, including eligibility, duration and any first-order discount, will be explained with the offer.

You must use a payment method you are authorised to use and provide accurate billing information.

One-Time Purchases

A one-time purchase does not authorise recurring charges.

Subscription Purchases

If you select a subscription, you authorise recurring payments at the price and billing frequency disclosed when you subscribe.

Any introductory price, subsequent renewal price, delivery frequency and minimum purchase commitment must be displayed before you agree to the subscription.

Subscription offers expressly advertised with a two-purchase minimum require two successfully paid orders under the same subscription: the initial order and one renewal, subject to applicable law.

We verify paid subscription orders using Shopify order records and Kaching Subscriptions. Failed payments and skipped billing cycles do not count as completed paid purchases.

The minimum commitment applies only where it was clearly disclosed and agreed to when you subscribed. It will not be added retrospectively to an existing subscription.

After completing the disclosed minimum commitment, you may cancel before your next renewal using your subscription management link or by contacting support@tryhealthies.com.

You may contact us at any time about cancellation, including before completing a minimum commitment. We will explain the applicable terms and available options. Nothing in the commitment restricts cancellation rights provided by law.

Cancelling future renewals does not automatically refund a paid order. Requesting a refund does not automatically cancel your subscription. Please tell us if you wish to do both.

We will notify you of material subscription price or billing changes before they take effect, as required by applicable law.

Section 5 — Shipping and Delivery

Shipping is governed by our Shipping Policy.

We currently offer shipping to the United States, United Kingdom, Canada and supported destinations within the European Union.

Shipping is unavailable to Alaska, Hawaii, US territories, PO boxes and military addresses.

Standard shipping is free on US orders, including our one-, two- and three-pack options. Other available shipping services and their charges are displayed at checkout.

Orders are normally prepared for dispatch within two business days after successful payment. Our current US delivery estimate is five to seven business days, subject to the delivery information shown for your order.

Delivery dates are estimates unless expressly stated otherwise. Carrier disruption, customs processing, public holidays and other circumstances may affect delivery.

We remain responsible for meeting our obligations under applicable consumer law. Handing a package to a carrier does not automatically remove those obligations.

Contact support@tryhealthies.com if your order is delayed, missing, damaged or incorrect.

Section 6 — Intellectual Property

Website content, including our branding, text, graphics, photographs, videos, designs and digital publications, belongs to BlackRoseVale or its respective owners and licensors.

You may access the website and use purchased products and included digital materials for personal, non-commercial purposes.

You may not reproduce, sell, distribute, republish or commercially exploit our content without permission, except where permitted by law.

BlackRoseVale branding may not be used in a way that suggests an unauthorised affiliation or endorsement.

Shopify and other third-party names and logos remain the property of their respective owners.

Section 7 — Optional Third-Party Tools

Some Services may include tools operated by third parties.

Your use of those tools may be subject to the provider’s terms and privacy practices. Review those terms before providing information or using the tool.

We do not control third-party tools, but remain responsible for any obligations that applicable law places on us.

Section 8 — Third-Party Links

Our website may contain links to third-party websites or resources.

A link does not necessarily mean that we endorse the website, its content or its products. Third-party websites operate under their own terms and policies.

We are not responsible for content or transactions on independently operated third-party websites, except where applicable law provides otherwise.

Section 9 — Relationship With Shopify

BlackRoseVale is powered by Shopify, which enables us to provide the Services to you. However, any sales and purchases you make in our Store are made directly with BlackRoseVale.

By using the Services, you acknowledge and agree that Shopify is not responsible for any aspect of any sales between you and BlackRoseVale, including any injury, damage, or loss resulting from purchased products and